Why Live Web Site Chat Works
At CampRes we believe that your campground’s online persona should not only be accessible, but that it should offer genuine and helpful human interaction, a quality uncharacteristic of most web site encounters. Our online chat services provide your business with this distinct edge.
CampRes chat agents are able to see exactly what each web site guest is viewing along with their path through your site, all in real-time. Our customer service agents can greet customers and offer assistance as they would if they were at your front desk, allowing each customer a unique and personalized experience at your site. On top of that, customers are three times more likely to make an online reservation if they have chatted with a live reservation representative.
Online chat support also provides visitors to your web site immediate answers to their questions. An average customer service call via telephone lasts 30 minutes, with a majority of that time spent on hold. This lag-time defeats the convenience and immediacy that makes online reservations so attractive, and can result in lost bookings. An online chat with a friendly and attentive customer service agent communicates your campground’s commitment to guest service before your customer even checks in!
CampRes online chat support will also save your business money. Utilizing chat over the internet rather than full dependence on toll-free lines makes it is possible for campgrounds and resorts to save up to 40% on their reservations and customer service communications costs.
